SUNDUSTRefund Policy
Last updated November 3, 2026
All sales are final. Because our products are ingestible supplements, we can't accept returns or offer refunds on opened or unopened products. If your order arrives damaged or incorrect, we'll make it right.
Damaged, defective or incorrect orders
If your order arrives damaged, defective, or isn't what you ordered, email support@getsundust.com within 14 days of delivery with your order number and a photo of the product and packaging. Once we confirm the issue, we'll ship a replacement at no cost to you. If a replacement isn't available, we'll refund that item.
Lost packages
If tracking shows your package as delivered but you can't find it, check with neighbors and your carrier first, then contact us within 14 days of the delivery date and we'll help investigate with the carrier.
Subscriptions
- You can cancel your subscription anytime online. Cancelling stops all future renewals, and you won't be charged again.
- Renewal orders that have already been charged are final, so cancel before your renewal date to avoid the next charge.
- If you were charged for a renewal after you cancelled, email support@getsundust.com and we'll refund that charge in full.
Orders we can't ship
If we can't ship an order, we will refund it in full. See our Shipping Policy for details.
Questions
We're here to help. Email support@getsundust.com before disputing a charge with your bank and we'll work to resolve it quickly.